Returns Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please follow our straightforward return process outlined below:

Initiate the Return:
If you wish to return an item, please send an email to . Kindly include your order number and the reason for the return. We value your feedback and will do our best to address any concerns.

Return Shipping:
The buyer is responsible for the cost of return shipping. We request you use a tracked shipping service to ensure the safe and timely arrival of the returned item.

Refund Process:
Once we receive the returned item, we will process the refund promptly. Please note that the refund will be issued based on the original payment method used for the purchase.

Conditions for Returns:
Items must be returned in their original condition, with all packaging and tags intact.
We reserve the right to refuse returns that do not meet these conditions.

Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Exchange Policy:
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Cancellation Policy:
Orders can be cancelled within 24 hours of purchase. Please email with your order number to request a cancellation.

Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns, please don't hesitate to reach out to us. We appreciate your understanding and cooperation in adhering to our return policy.

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D Joyce Minerals
Rare Canadian & Global
Minerals, since 1983

Website design by Melanie Lane.
Development and maintenance by Wenex Media Works.

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